Privacy Policy — Blitzed

This Privacy Policy describes how Blitzed (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from blitzed.eu (the "Site") or otherwise communicate with us (collectively, the "Services"). By using the Services you agree to the collection, use, and disclosure of your information as described here.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

What We Collect

Information you submit directly: name, address, phone number, email, order details, account credentials, items viewed or added to cart, and any messages you send us.

Information collected through cookies and similar technologies: device and browser information, network info, IP address, and interactions with the Services.

Information from third parties: Shopify (which powers our store and checkout), our payment processors, shipping and fulfilment partners, and advertising partners (Meta, TikTok, Google Ads) via pixels and similar tracking technologies.

How We Use Your Information

Providing products and services — processing payments, fulfilling orders, sending order updates, managing your account, handling returns and exchanges.
Marketing and advertising — sending promotional emails, showing tailored ads on third party platforms.
Security and fraud prevention.
Communicating with you and providing customer support.

Cookies & Tracking

We use cookies, pixels and similar technologies, including Shopify's built-in cookies, Meta Pixel, TikTok Pixel, Google Ads tag, Microsoft Clarity and Statcounter, to power the Site, analyse usage, and tailor advertising. Most browsers accept cookies by default — you can remove or block them through your browser controls, but parts of the Services may stop working.

How We Disclose Information

With vendors and service providers (IT, payment processing, analytics, customer support, fulfilment and shipping).
With business and marketing partners, including Shopify.
When you direct or consent to disclosure (e.g. shipping, social logins).
In connection with a business transaction, or to comply with legal obligations, enforce our terms, or protect our rights.

User-Generated Content

If you post reviews or other content to public areas of the Services, that content is public and we can't control who accesses it.

Third Party Sites

Our Site links to third-party sites. We're not responsible for their privacy or security practices — review their policies separately.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from them. Contact us if you believe a child has provided us their information.

Security & Retention

No security measures are perfect. We retain your personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

Depending on where you live, you may have rights to access, delete, correct, or port your personal information, to opt out of sale/sharing or targeted advertising, to restrict processing, to withdraw consent, and to appeal our decisions. To exercise any of these rights, email us at the address below.

International Transfers

We may transfer, store and process your personal information outside the country you live in, including the United States, using recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses where applicable.

Complaints

If you have complaints about how we handle your personal information, contact us. You may also lodge a complaint with your local data protection authority.

Contact

Questions about this Privacy Policy or to exercise your rights: blitzedeu@gmail.com